How to fix touch screen not working on Android and iPhone | Hot Mobile Press

Is your phone’s screen behaving strangely? Does it flicker and blink? Or does the touch function select something else when you tap a certain area?

There can be a number of reasons why the touchscreen suddenly stopped working. So, without further ado, let’s dive in to learn why touch screen isn’t working on Android or iPhone and how to fix it.

Why isn’t my touch screen working?

The two main reasons for a touchscreen not working on a phone are hardware and software issues. Now let’s dwell on such issues in more detail.

Static charge

Static electricity is present when negative and positive charges are not in balance. It is natural that our phone screens get a lot of static electricity since we use them a lot.

In addition, changes in the environment such as cold, wind or heat can promote static electricity in your phone. Another reason your phone gets a lot of static electricity is when it comes into contact with other objects, such as woolen clothing, hair, or aluminum foil.

So when you touch your phone’s screen, static electricity can transfer static electricity signals to some vulnerable electrical components. As a result, the touch screen may stop working.

dead pixels

Did you know that even the pixels on your screen have a lifetime? Depending on the phone model, you get anywhere from hundreds of thousands to several million touches. After the expected lifetime has expired, the pixels may become unresponsive and the touchscreen may stop functioning.


Potential malware from a suspicious app on your phone can also cause the touchscreen to become unresponsive. This is because the virus can attack all or if not most of the internal components and system of the phone.

So if the touchscreen behaves abnormally, e.g. E.g. lagging, freezing and only working few seconds, malicious apps can be one of the reasons.

water damage and corrosion

Any other element, like water between your touch and the screen, can act as an obstacle and prevent the touchscreen from responding properly. If your phone has recently suffered water damage, this could be one of the reasons behind your touchscreen lag.

If you have left your phone alone for a long time after water damage, your phone might have corrosion. When this happens, the internal hardware components of your phone slowly start to deteriorate after you have not used the phone for a long time. Touch screen not working may simply be one of its symptoms.

physical damage

While it’s pretty self-explanatory, any physical damage to your phone screen can result in a problematic touchscreen. This is because the damage can cause the pixels on your screen to be dead. As a result, the touch signals on your phone screen may become insensitive.

Old screen protector

Putting a screen protector on your phone for a very long time can allow dirt to build up, which can affect the quality of your touchscreen. Especially when the tempered glass is very old and has many scratches, the touch screen can no longer work properly.

How to fix touch screen not working on Android and iPhone?

Before we dive into the solutions, we recommend trying some basic fixes. Take off the screen protector. Then clean the surface of the screen with a microfiber cloth to remove excess dirt from your phone screen. If you find moisture or water droplets on any area of ​​your phone, use a cotton swab to dry it.

Once you’ve verified that the screen is clean, we can move on to testing the touchscreen. We can now move on to other solutions:

Reboot phone

One of the simple fixes you can try is restarting your phone. This is because app or system bugs can sometimes cause your touchscreen to freeze or become unresponsive. So restarting your phone will reset all background processes and fix minor glitches.

On Android: If you can’t tap the screen to select the Restart option, press and hold the power button for a few seconds to turn it off. Keep in mind that the methods to force restart your Android phone may vary depending on the brand.

On iPhone: Follow the steps below to force restart an iPhone without touching the screen. Hold and release the volume up button. Then hold and release the volume down button until you can see the Apple logo on the screen. If your iPhone model is 7 or older, you need to follow different methods to force restart your iPhone.

Aside from restarting your phone, you can also remove your SIM card, memory cards, and the like. This can help your phone restart properly. Now you can try to check if the touchscreen is working again.

Eliminate static electricity

To get rid of any static on your phone, you can simply use a humidifier in your room. It’s also best to always gently wet your hands before using your phone. However, be careful not to over-hydrate your hands. Another way to neutralize static electricity on your phone is to use a product like an anti-static device.

Uninstall malicious apps using a PC

Since viruses can also affect the phone screen, we recommend deleting suspicious apps. You can easily do this with a computer. Simply connect your phone to your PC using a USB cable.

Access all existing apps on your phone and delete the ones that you think carry the virus. Also, check and delete any suspicious documents that you have recently downloaded.

Update software on a computer

It is a good idea to update the software on your phone to get rid of bugs or glitches and fix the touch screen error. Regardless of whether you are using an Android or an iPhone, you can use a computer to update the OS version.

On Android:

Usually, you need third-party apps to update your phone’s software. For example, you can use the Smart Switch app for all Samsung phones. Here’s an example of how you can use it to update your OS version.

  1. To install Samsung smart switch for Mac or Windows.
  2. Connect your phone to your computer with a data cable and open the Smart Switch app.
  3. When you open the app, you’ll get a message that you need to update your phone when software updates are available.
  4. Click on To update Continue.

On iPhone:

Likewise, you can use iTunes to update your iOS version. Here’s how you can do it:

  1. Connect your iPhone to your PC with a USB cable and open it iTunes. If an update is available, iTunes may show a pop-up message to update your iOS.Software update on itunes
  2. However, if you don’t receive the message, click yours device from the top left corner of the window.
    iTunes device
  3. Then click under your iPhone details summary.
  4. Click on To update whether software update files are available.
    Update to itunes

Use Google Assistant/Siri

If your phone’s touchscreen isn’t working, but you need to complete a task on your phone, you can still use voice commands. You can either say “Hello Google” and say a command out loud, e.g. B. “Set a reminder”, “Call someone” or “Play music”.

On iPhone, you can use Siri to assign similar tasks.

Reset phone to factory settings

Factory resetting your iPhone data can also help fix an unresponsive touch screen. However, with this method, you need to erase all your data.

So we recommend doing this step only if you already have a backup of your data or if no other solutions work. Here’s how to factory reset your phone without touching the phone screen:

On Android:

  1. Put your Android phone in recovery mode by holding the volume down button.
  2. Then press and hold the power button until you see the Android logo.
  3. You will be given certain options to choose from on the screen.
  4. Press the volume keys to navigate and select Wipe Data/Factory Reset.
  5. Press the power button Continue.
  6. Once you confirm deleting all user data, the phone will restart.

On iPhone:

You can easily factory reset your iPhone using iCloud on a computer.

  1. Sign in to iCloud on a PC and go to Find iPhone special feature.Find iPhone
  2. From the list of devices at the top of the screen, select yours iPhone.
    iphone on find my
  3. Under your device information, click Delete Iphone.
    Delete iphone icloud
  4. Click on Extinguish Click the pop-up option again to continue.Delete iphone to icloud

Repair the phone screen at a repair center

If you’re still having trouble repairing your touchscreen, it’s best to leave it to a professional. You can take your phone to a local repair center and diagnose the problem. You can also search for some repair services online if it is more convenient for you.

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