Apple is investigating user reports that the iPad mini 6 may not charge after updating to iPadOS 15.5, according to a memo sent to and received by service providers MacRumors.


In the memo sent to authorized service providers, Apple said it is aware that some users may report the latest “iPad mini” as unable to charge after updating to iPadOS 15.5. Apple advises that service providers and retail employees inform customers to restart the device as a temporary solution while the investigation is ongoing.

Crucially, Apple explicitly states that hardware replacement of the iPad or its battery will not solve the problem, and confirms that it is a software-only issue. Apple is currently beta testing iPadOS 15.6, which may resolve the issue when it’s released to the public.

Several “iPad mini” 6 owners have reported charging issues after updating to the latest iPadOS update on the MacRumors and Apple Support forums (1, 2, 3, 4).

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